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Regulatory Entity for Drinking Water and Sanitation Services - ERSAPS

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ERSAPS

Committed to the Regulation of Services

We work to regulate and improve service delivery, ensuring efficiency and sustainability for everyone's benefit

Your ERSAPS Space

Information, forms and assistance for potable water and sanitation service providers, both urban and community-based, and for users who need to submit requests or complaints.

Report Your Management

Send your management reports to ERSAPS through the enabled digital forms.

Request Technical Assistance

Receive support from ERSAPS to improve your technical, administrative, or legal management.

Certificates and Statements

Request certificates related to compliance with regulatory obligations.

Complaints Channel

If you are a user or provider and wish to file a formal complaint, you can do so here.

Tools

Strengthen your management with practical tools and training materials from ERSAPS.

Indicator Reports

Consult sector APS management reports from 2009 to 2021.

Annual Indicator Report

Instructions for submitting the corresponding information:

Step 1: Prepare your information

Before accessing the portal, make sure you have the following documents in PDF format and properly completed:

Proof of water quality analyses conducted during the reported month.

Proof of effluent analyses from the PTAR conducted during the reported month.

Water service distribution calendar corresponding to the reported month.

Monthly financial report of costs and expenses.

Monthly financial report of income.

📍 Requirements for attached documents:

📄 Must be in PDF format. 👀 Must be clear and legible.

Step 2: Navigate to "Your ERSAPS space"

Inside the portal, go to the section “Your ERSAPS space” and click on the option “Report your Management”. Then, press the Report button to continue.

ERSAPS site capture with report your management section

Step 3: Choose the corresponding form

Clicking on “Report” will open a pop-up window or new tab. Select the form corresponding to your type of EPS. In this example, we will select “Urban”.

Selection of urban EPS type on the platform

Step 4: Fill out the form

Carefully complete all the questions in the form. You can collapse or expand sections to facilitate your navigation and focus.

Form with collapsible and expandable sections

Step 5: Submit the form

Click the “Submit” button at the end of the form. If all goes well, congratulations! You have successfully completed the monthly reporting process.

Technical support:
If you have problems completing the forms or need assistance, contact the assigned technical link or write to: drodriguez@ersaps.hn or jfuentes@ersaps.hn.

We appreciate your collaboration and commitment to improving the management of potable water and sanitation services.

Instructions for submitting the corresponding information:

Step 1: Prepare your information

Before accessing the portal, make sure you have the following documents in PDF format and properly completed:

Financial statements signed and stamped by a certified accountant.

Proof of water quality analysis.

Activity report (Maximum 5 pages, with photos).

Bank account certificate of the Water Board.

📍 Requirements for attached documents:

📄 Must be in PDF format. 👀 Must be clear and legible.

Step 2: Navigate to "Your ERSAPS space"

Inside the portal, go to the section “Your ERSAPS space” and click on the option “Report your Management”. Then, press the Report button to continue.

Step 3: Choose the corresponding form

Clicking on “Report” will open a pop-up window or new tab. Select the form corresponding to your EPS type. In this example, we will select “Water Board”.

Step 4: Fill out the form

Carefully complete all questions in the form. You can collapse or expand sections to facilitate your navigation and focus.

Step 5: Submit the form

Click the “Submit” button at the end of the form. If all goes well, congratulations! You have successfully completed the annual reporting process.

Technical support:
If you have trouble completing the forms or need assistance, contact the assigned technical link or write to: drodriguez@ersaps.hn or jfuentes@ersaps.hn.

We appreciate your collaboration and commitment to improving potable water and sanitation service management.

Provider	Municipality	Department	Score	Category
Aguas de Puerto Cortés	Puerto Cortés	Cortés	97	A
JAPOE	Jesús de Otoro	Intibucá	91	A
Aguas de Siguatepeque	Siguatepeque	Comayagua	82	A
Aguas de Choloma	Choloma	Cortés	82	A
Servicio Aguas de Comayagua	Comayagua	Comayagua	82	A
Aguas de Danlí	Danlí	El Paraíso	82	A

Provider	Municipality	Department	Score	Category
Aguas del Valle	Villanueva, Pimienta	Cortés	70	B
Aguas de Marcala	Marcala	La Paz	70	B
Aguas de La Nieve	San Antonio	Cortés	66	B
Aguas de La Lima	La Lima	Cortés	64	B
JAA Mezapa	Tela	Atlántida	64	B

Provider	Municipality	Department	Score	Category
JAA Yuscarán	Yuscarán	El Paraíso	58	C
Aguas de El Negrito	El Negrito	Yoro	57	C
Aguas de La Esperanza e Intibucá	La Esperanza e Intibucá	Intibucá	57	C
Aguas de Choluteca	Choluteca	Choluteca	56	C
Aguas de La Paz	La Paz	La Paz	56	C
UMASAG	Guaimaca	Francisco Morazán	55	C
SERMUNAST	Tocoa	Colón	54	C
Aguas de Tutule	San Pedro de Tutule	La Paz	54	C
SERMUCAT	Catacamas	Olancho	54	C
DIMATELA	Tela	Atlántida	52	C
Aguas de la Sierra de Montecillos	Comayagua, Lamaní, Lejamaní	Comayagua	52	C
DIMASTAC	Tatumbla	Francisco Morazán	48	C
Aguas de Santa Rosa	Santa Rosa de Copán	Copán	45	C
Aguas Copanecas	Copán Ruinas	Copán	43	C
Municipalidad	San Manuel	Cortés	42	C
Aguas de Juticalpa	Juticalpa	Olancho	42	C
ASRI Santa Rita Yoro	Santa Rita	Yoro	40	C

Provider	Municipality	Department	Score	Category
DEMACAM	Campamento	Olancho	36	D
JASAP	Santa Lucía	Francisco Morazán	36	D
JAA Omoa	Omoa	Cortés	36	D
SERMUCANE	Cane	La Paz	35	D
Aguas de San Antonio	Villa de San Antonio	Comayagua	32	D
Municipalidad	Sonaguera	Colón	30	D
JAA Erandique	Erandique	Lempira	30	D
SERMUNAC	Nacaome	Valle	29	D
Aguas de Teupasenti	Teupasenti	El Paraíso	27	D
USAM	Valle de Ángeles	Francisco Morazán	27	D
JAA San Francisco	San Francisco de la Paz	La Paz	24	D
Aguas de La Unión	La Unión	Olancho	21	D
Aguas de Trujillo	Trujillo	Colón	20	D
SERMUPAS	El Paraíso	El Paraíso	18	D
USERMASJA	Jacaleapa	El Paraíso	17	D
EMASAN	San Marcos de Ocotepeque	Ocotepeque	16	D
SASRE	Reitoca	Francisco Morazán	15	D
Santa Bárbara	Santa Bárbara	Santa Bárbara	12	D
JAA Taulabé	Taulabé	Comayagua	9	D
Santa María del Real	Santa María del Real	Olancho	9	D

Dept.	Municipality	Title	Link
Comayagua	Ajuterique	Cooperation Ajuterique - ERSAPS	View
Comayagua	Humuya	Cooperation Humuya - ERSAPS	View
Comayagua	Lamaní	Cooperation Lamaní - ERSAPS	View
Comayagua	Lejamaní	Cooperation Lejamaní - ERSAPS	View
Comayagua	San Sebastián	Cooperation San Sebastián - ERSAPS	View
Comayagua	Siguatepeque	Cooperation Siguatepeque - ERSAPS	View
Comayagua	Villa de San Antonio	Cooperation Villa de San Antonio - ERSAPS	View
Francisco Morazán	Guaimaca	Cooperation Guaimaca - ERSAPS	View
Francisco Morazán	Reitoca	Cooperation Reitoca - ERSAPS	View
La Paz	La Paz	Cooperation La Paz - ERSAPS	View
La Paz	Cane	Cooperation Cane - ERSAPS	View
La Paz	Marcala	Cooperation Marcala - ERSAPS	View
Lempira	Erandique	Cooperation Erandique - ERSAPS	View
Ocotepeque	La Labor	Cooperation La Labor - ERSAPS	View
Olancho	Juticalpa	Cooperation Juticalpa - ERSAPS	View
Yoro	Morazán	Cooperation Morazán - ERSAPS	View

Dept.	Municipality	Title	Link
Comayagua	Ajuterique	Integration Certification of USCL and COMAS	View
Comayagua	Lejamaní	Integration Certification of USCL	View
La Paz	La Paz	Integration Certification of USCL	View
La Paz	Cane	Integration Certification of USCL and COMAS	View

Dept.	Municipality	Consultant	Year	Link
Atlántida	El Porvenir	Eng. Belinda Borjas	2007	View
Atlántida	Esparta	Eng. Belinda Borjas	2007	View
Atlántida	La Masica	Eng. Belinda Borjas	2007	View
Atlántida	San Francisco	Eng. Belinda Borjas	2007	View
Atlántida	Arizona	Eng. Belinda Borjas	2007	View

Dept.	Municipality	Provider	Month / Year	Link
Cortés	Choloma	Aguas de Choloma	January / 2025	View

ERSAPS

Regulatory Entity for Drinking Water and Sanitation Services in Honduras.

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Quick Information

Civic Government Center, Tower 1, 10th Floor.

transparencia@ersaps.hn

+504 2242-8581, Ext.35101

📢 Dear directors of the Water Boards, regulation and control technicians, and municipal technicians:

To facilitate report submissions and avoid the need to deliver them physically at ERSAPS offices, a new online mechanism has been enabled. From now on, the annual reports of the Water Boards must be submitted via an electronic form. This form is easy to fill out and allows for a faster and more organized process.

📍 What should you do?

1️⃣ Access the form at the following link: Electronic form.
2️⃣ Fill in the requested information.
3️⃣ Attach the following documents in digital format:

✔️ Financial statements signed and sealed by a certified public accountant.
✔️ Water quality analysis certificate.
✔️ Activity report (Maximum 5 pages, with photos).
✔️ Bank account certificate of the Water Board.

📍 Requirements for attached documents.

📄 Must be in PDF format.
👀 Must be clear and legible.

📅 Deadline to submit reports: April 30, 2025.

Important: This mechanism is exclusively for annual reports. For procedures like registration certificates or board changes, current requirements remain in effect, and original documents must be delivered in person at ERSAPS offices.

📞 Contact: If you need assistance, you can call 2242-8580 or write to jaa@ersaps.hn

🏢 In-person option: Those who prefer to submit the report physically at the Regulatory Entity’s offices must present the same required documents.

We appreciate your understanding and cooperation.

Sincerely,
Regulatory Entity for Drinking Water and Sanitation Services (ERSAPS).